Privacy Policy

Last Updated: May 2026

Introduction

Welcome to Rivoga (“we,” “our,” or “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) and other applicable laws.

This Privacy Policy explains how Rivoga collects, uses, stores, and protects your personal information when you visit or use our website, services, and marketplace platform.

By using Rivoga, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect the following information:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Physical and delivery address

  • Billing information

  • Account login credentials

  • Identification information where required for verification purposes

Transaction Information

  • Order history

  • Payment information

  • Delivery details

  • Product purchases and sales

Technical Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and tracking technologies

How We Use Your Information

We use your information to:

  • Create and manage your account

  • Process orders and payments

  • Facilitate transactions between buyers and sellers

  • Deliver products and services

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and unauthorized activities

  • Comply with legal and regulatory requirements

  • Send important service-related communications

Where permitted by law, we may also send promotional communications regarding products, services, offers, and updates. You may opt out of marketing communications at any time.

Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Payment processing providers

  • Delivery and logistics partners

  • Service providers assisting in operating our platform

  • Regulatory authorities when required by law

  • Professional advisors and legal representatives where necessary

All third parties are required to maintain appropriate security measures to protect your information.

Cookies and Tracking Technologies

Rivoga uses cookies and similar technologies to improve user experience, analyze website performance, and personalize content.

Cookies help us:

  • Remember user preferences

  • Maintain secure login sessions

  • Analyze website traffic

  • Improve website functionality

You may disable cookies through your browser settings; however, some website features may not function correctly.

Data Security

We implement reasonable technical and organizational safeguards to protect personal information from:

  • Unauthorized access

  • Loss or theft

  • Alteration

  • Disclosure

  • Misuse

While we take reasonable precautions, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Meet legal and regulatory obligations

  • Resolve disputes

  • Enforce our agreements

When information is no longer required, it will be securely deleted or anonymized.

Your Rights

Subject to applicable law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permissible

  • Object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with the Information Regulator of South Africa

Requests may be submitted using the contact details provided below.

Third-Party Links

Our website may contain links to third-party websites. Rivoga is not responsible for the privacy practices or content of external websites. Users should review the privacy policies of those websites separately.

Children’s Privacy

Rivoga does not knowingly collect personal information from individuals under the age of 18 without appropriate consent. If such information is identified, reasonable steps will be taken to remove it.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page with the revised effective date.

Contact Us

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact us:

Rivoga

Email: privacy@rivoga.co.za

Support Email: support@rivoga.co.za

Website: www.rivoga.co.za

Consent

By accessing or using Rivoga, you acknowledge that you have read, understood, and agreed to this Privacy Policy.