Shipping & Delivery Policy

Rivoga is an online-only platform; we do not operate a physical retail store. All orders are delivered directly to customers across South Africa.

• Delivery times are 3-5 business days and depend on stock availability.
• While we strive to deliver within the stipulated timeframe, delays may occur due to courier issues, supplier delays, weather conditions, or other circumstances beyond our control.
• Customers will receive tracking information once the order is dispatched.

For delivery inquiries, please contact us at support@rivoga.co.za.

Refund & Return Policy

At Rivoga, customer satisfaction is our priority. If you receive a defective, incorrect, or damaged product, you may request a return or refund under the following conditions:

• Products must be unused and in their original packaging.
• Proof of purchase is required for all returns.
• Return requests must be submitted within 7 days of delivery.
• Refunds are processed to the original payment method within 5–7 business days after receiving the returned item.
• Shipping costs are non-refundable unless the return is due to an error by Rivoga.

For returns or refund requests, please contact us at support@rivoga.co.za.

Privacy Policy

At Rivoga, we respect your privacy and comply with the Protection of Personal Information Act (POPIA).

• We collect personal information to process orders, arrange delivery, and improve your experience.
• Information collected includes your name, address, email, phone number, and payment details.
• Your personal data is stored securely and is never shared with unauthorized third parties.
• By using our website, you consent to the collection and use of your information as described in this policy.
• You may request access to, correction, or deletion of your personal information by contacting support@rivoga.co.za.