Shipping & Returns Policy
Last Updated: May 2026
Overview
At Rivoga, we aim to provide a smooth, reliable, and transparent shopping experience for all customers across South Africa. This Shipping & Returns Policy explains how we handle delivery, returns, and refunds for all orders placed on our platform.
By purchasing from Rivoga, you agree to the terms outlined in this policy.
Shipping Policy
Delivery Coverage
Rivoga delivers nationwide across South Africa using trusted courier partners.
Delivery Cost
A standard delivery fee of R59.00 applies to all orders unless otherwise stated during promotional offers.
Delivery Timeframes
Orders are typically delivered within 5 to 7 working days after payment confirmation.
Please note that delivery times are estimates and may vary due to:
Location of delivery
Courier capacity and scheduling
Public holidays
Weather conditions
Unforeseen logistical delays
Customers will be notified where possible of any delays affecting their order.
Order Processing
Orders are processed once payment has been confirmed.
You will receive order confirmation and delivery updates where applicable.
Tracking details may be provided depending on the courier service used.
Returns Policy
We want you to be satisfied with your purchase. If you are not happy with your order, you may request a return under the conditions below.
Return Eligibility
Items may be returned within 7 days of purchase provided that:
The item is unused and in its original condition.
The item is returned in its original packaging.
Proof of purchase is provided.
The item is not classified as non-returnable (e.g., hygiene-related or custom-made products).
Non-Returnable Items
Certain items may not be eligible for return, including:
Perishable goods
Personal hygiene products (if opened)
Customized or special-order items
Clearance or final-sale items (if specified)
Return Process
To initiate a return:
Contact Rivoga customer support.
Provide your order number and reason for return.
Wait for return approval and instructions.
Send the item back using the provided return method (if applicable).
All returned items will be inspected before approval of a refund or exchange.
Refund Policy
Once your return has been received and approved, refunds will be processed within 7 working days.
Refunds will be issued to the original payment method used during purchase.
Important Notes:
Shipping fees (R59.00) may not be refundable unless the return is due to an error on our side (wrong item or damaged product).
Refund timelines may vary depending on your bank or payment provider.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.
We may require:
Order details
Photographs of the product
Description of the issue
Once verified, we will arrange a replacement, exchange, or refund where applicable.
Exchanges
Where possible, exchanges may be offered depending on product availability. If an exchange is not available, a refund will be processed instead.
Customer Support
For any questions regarding shipping or returns, please contact:
Rivoga Support Team
Email: support@rivoga.co.za
Website: www.rivoga.co.za
Policy Updates
Rivoga reserves the right to update this Shipping & Returns Policy at any time. Any changes will be published on this page and take effect immediately upon posting.
Summary
Delivery Fee: R59.00
Delivery Time: 5–7 Working Days
Returns Window: 7 Days After Purchase
Refund Processing: Within 7 Working Days After Approval